Website: gliveraluxe.com Last Updated: 16th August 2026
Please read these Terms & Conditions (“Terms”) carefully before using gliveraluxe.com (“Website”), operated by Glivera Luxury (“Company”, “we”, “us”, “our”). By accessing, browsing, or placing an order on the Website, you (“you”, “user”, “customer”) agree to be bound by these Terms. If you do not agree, please discontinue use of the Website immediately.
These Terms constitute an electronic record under the Information Technology Act, 2000 and applicable rules, including the Consumer Protection (E-Commerce) Rules, 2020, and do not require any physical or digital signature.
1. Eligibility
Only individuals who are competent to contract under the Indian Contract Act, 1872 may use or transact on this Website. If you are under 18, you may use the Website only with the involvement of a parent or legal guardian. If you are transacting on behalf of a business or organisation, you confirm you are authorised to bind that entity to these Terms.
2. Changes to These Terms
We may revise these Terms at any time by updating this page, without prior notice. Changes take effect as soon as they are posted. Continued use of the Website after any update means you accept the revised Terms. We recommend checking this page each time you place an order.
3. Products
- All products listed on the Website — including serums, moisturisers, face washes, and any future skincare or beauty products — are sold for personal use only. Resale of products purchased from us is not permitted without our written consent.
- We make every effort to display product descriptions, ingredients, images, and pricing accurately. However, minor variations in packaging, shade, or presentation may occur, and we do not guarantee that all content on the Website is error-free or fully up to date.
- We reserve the right to modify, discontinue, or limit the availability of any product at any time without liability.
- Prices are subject to change without notice and are inclusive of applicable GST unless stated otherwise. Delivery charges, if any, are shown separately at checkout.
4. Orders, Payment & Cancellation
- Orders are confirmed only upon successful payment.
- We accept payments via Credit/Debit Cards, UPI, Net Banking, and other methods listed at checkout.
- We reserve the right to cancel or refuse any order at our discretion — for example, in cases of suspected fraud, pricing errors, or stock unavailability. If your order is cancelled after payment, a full refund will be processed to your original payment method within 14 business days.
- Please review your order carefully before confirming, as address or product changes after dispatch may not be possible.
5. Shipping & Delivery
- Orders are typically dispatched within 2–3 business days and delivered within 5–6 business days, depending on your location and prevailing courier/logistics conditions.
- Delivery timelines are estimates and may be affected by factors outside our control (courier delays, weather, regional restrictions, etc.).
- You will receive tracking details via email/SMS once your order is dispatched.
- In case of an undue delay, you may choose to cancel the order for a full refund or continue to wait for delivery.
6. Returns, Exchanges & Refunds
- Given the personal-care nature of our products, we accept returns only for items that arrive damaged, defective, or incorrect — reported within 48 hours of delivery, with unboxing video/photo proof.
- Opened or used skincare products cannot be returned for hygiene and safety reasons, except in the case of a genuine defect.
- Approved refunds will be credited to your original payment method within 14 business days of us receiving and inspecting the returned item.
- To initiate a return, contact us at support@gliveraluxe.com.
7. Account Registration
- You may create one account per person. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- Accounts are personal and may not be sold, shared, or transferred.
- If you suspect unauthorised access to your account, contact us immediately at support@gliveraluxe.com.
- We may suspend or terminate accounts that violate these Terms, at our sole discretion.
8. Intellectual Property
- The Glivera Luxury name, logo, product formulations, packaging design, and all content on this Website (text, images, graphics, layout) are the property of the Company and are protected under applicable Indian intellectual property laws.
- You may not copy, reproduce, republish, or redistribute any content or product from this Website without our prior written permission.
- Use of the Website grants you a limited, non-exclusive, non-transferable right to browse and shop — nothing more.
9. User Conduct
By using the Website, you agree not to:
- Use the Website for any unlawful purpose or in violation of applicable laws;
- Post or transmit any content that is defamatory, obscene, abusive, harassing, or otherwise objectionable;
- Attempt to interfere with, hack, or disrupt the security or functioning of the Website;
- Resell, scrape, or misuse any content, pricing, or product data from the Website;
- Impersonate any person or entity, or misrepresent your affiliation with anyone.
10. User-Generated Content (Reviews, Comments, etc.)
If you submit reviews, comments, photos, or other content to us (including via social media tags or QR-code review prompts), you grant Glivera Luxury a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content for marketing and promotional purposes, unless you notify us otherwise in writing. You remain responsible for ensuring your submitted content does not infringe any third party’s rights.
11. Third-Party Links
The Website may contain links to third-party sites (e.g. courier partners, payment gateways, social media). We do not control and are not responsible for the content, policies, or practices of these third-party sites. Access them at your own discretion.
12. Limitation of Liability
To the extent permitted by law, Glivera Luxury shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products, including delays, product unsuitability for a particular skin type, or third-party courier issues. We recommend performing a patch test before first use of any new skincare product.
13. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Vadodara, Gujarat.
15. Contact Us
For any questions, concerns, or complaints regarding these Terms, please reach out to:
Glivera Luxury Email: support@gliveraluxe.com Address: TF-11, Gopur App, Kasar Fali, Kasar Faliya, near Kothi Press, Raopura Road, Vadodara, Gujarat, India – 390001
This document was drafted for Glivera Luxury and should be reviewed by a legal/compliance professional before publishing, to ensure full compliance with Indian e-commerce and consumer protection regulations.
