Website: gliveraluxe.com Last Updated: 16th August 2026
This Refund & Return Policy explains when and how you can request a return, replacement, or refund for orders placed on gliveraluxe.com. It should be read together with our Terms & Conditions.
1. Eligibility for Returns
Given the personal-care nature of our skincare products, we are only able to accept returns, replacements, or refunds in the following cases:
- The product arrives damaged or tampered
- You receive the wrong product (different from what you ordered)
- The product is defective (e.g. faulty packaging, pump, or seal issue)
Opened or used products cannot be returned for hygiene and safety reasons, except where a genuine manufacturing defect is confirmed.
We are unable to accept returns for reasons such as change of mind, incorrect shade/product selection by the customer, or dissatisfaction with results, as skincare outcomes vary by individual skin type.
2. Reporting Window
You must report a damaged, tampered, wrong, or defective item within 48 hours of delivery, along with:
- An unboxing video or clear photos showing the issue
- Your order number
Reports made after 48 hours may not be eligible for a return, replacement, or refund.
3. How to Request a Return
Email us at support@gliveraluxe.com with your order number, a description of the issue, and supporting photos/video. Our team will review your request and respond within [Insert Number] business days with next steps.
4. Return Process
If your claim is approved:
- We may request the item be shipped back to us, or in some cases approve a refund/replacement without requiring the item back, at our discretion.
- If a return shipment is required, we will share the return address and, where applicable, arrange a reverse pickup.
5. Refunds
- Approved refunds will be processed to your original payment method within 14 business days of approval (or of us receiving and inspecting the returned item, if a return shipment was required).
- For Cash on Delivery orders, refunds will be issued via bank transfer or UPI — you will be asked to share your bank/UPI details for this purpose.
- You will receive an email confirmation once your refund has been processed. Actual credit to your account may take a few additional business days depending on your bank or payment provider.
6. Replacements
Where a replacement is preferred over a refund (e.g. for a damaged or wrong item), we will dispatch the replacement once your original claim is verified, subject to stock availability. If the item is out of stock, a refund will be issued instead.
7. Order Cancellations
- Orders can be cancelled free of charge before dispatch. Once dispatched, orders cannot be cancelled — you will need to follow the return process above upon delivery, where eligible.
- If we cancel your order (e.g. due to stock unavailability or an undue shipping delay), you will receive a full refund within 14 business days.
8. Non-Returnable Items
- Opened, used, or altered products (except in case of defect)
- Products without original packaging, seal, or accessories
- Products purchased through third-party platforms (e.g. Amazon) — these are subject to that platform’s own return/refund policy
9. Contact Us
For any return or refund queries, reach out to:
Glivera Luxury Email: support@gliveraluxe.com Address: TF-11, Gopur App, Kasar Fali, Kasar Faliya, near Kothi Press, Raopura Road, Vadodara, Gujarat, India – 390001
This document was drafted for Glivera Luxury to align with its Terms & Conditions. Please fill in your internal claim-review turnaround time (Section 3) and have this reviewed by a legal/compliance professional before publishing.
