We stand behind the results of our formulations with a 28-day guarantee. If you use your Glivera Luxury product as directed for 28 consecutive days and don’t see the expected results, we will refund you — subject to the conditions below. This guarantee applies in addition to, and is separate from, our standard Refund Policy for damaged, defective, or incorrect items.
How to Claim
Step 1 — Use the product for 28 consecutive days Use the product daily, without interruption, for a minimum of 28 consecutive days from the date of first use, following the directions on the packaging.
Step 2 — Submit your claim within 10 days Email support@gliveraluxe.com within 10 days of completing your 28-day usage period (i.e. no later than 38 days from your date of first use), with:
- Subject line:
Money Back Guarantee Claim – [Order ID] – [Product Name] - At least 2–3 clear skin photographs taken during the usage period, including before and after photos
- A brief note on your usage routine and experience
Claims submitted without photographs, or after the 38-day window, will not be processed.
Step 3 — Review Our team reviews your claim and supporting evidence, and may request additional details, including a patch test record if one was completed.
Step 4 — Verification call Once your claim is reviewed, our team will connect with you over a Google Meet or Zoom call to verify the remaining product and packaging, and briefly discuss your usage and experience.
Step 5 — Refund
- Card / UPI / Online payment: Refund initiated within 14 business days of your verification call.
- Cash on Delivery (COD): Refund processed within 14 business days from the date you share your bank/UPI details with us.
Products Covered
- Glivera Luxury Serum (20ml)
- Glivera Luxury Moisturiser (100ml)
- Glivera Luxury Face Wash (100ml)
Eligibility Conditions
All of the following must be met for a claim to qualify:
- Valid only for first-time buyers of the specific product — not applicable to repeat purchases of a product you have already claimed on or already own.
- Valid only for individual, standalone product purchases made directly on gliveraluxe.com — not applicable to bundles, sets, combos, gifted products, samples, or purchases made through Amazon or any other third-party marketplace or retailer.
- Claim must be raised within the window specified in Step 2.
- At least 40% of the product’s contents must remain unused, verified live on the video call.
- One claim per customer, per product, ever. Contact details, delivery address, and payment method are used to determine prior use of this guarantee.
- If multiple units of the same product were purchased in one order, the guarantee applies to one unit only.
- Customers with known allergies, intolerances, or sensitivities to any listed ingredient are not eligible under this guarantee — review the full ingredient list and patch-test before use.
- A patch test before first use is strongly advised and may be requested during verification.
Exclusions
- Products not used daily and continuously for the full 28-day period
- Products purchased on Amazon or any platform other than gliveraluxe.com
- Bundles, kits, gift sets, or free/sample products
- Repeat claims on an account, address, or payment method that has already used this guarantee
- Claims raised outside the 38-day window from date of first use
Anti-Abuse Provisions
Glivera Luxury reserves the right to review and decline any claim that shows signs of misuse, including but not limited to:
- Multiple claims submitted across different customer accounts by the same individual
- Multiple accounts registered at the same delivery address, phone number, or payment method
- Any attempt to circumvent the one-claim-per-customer-per-product rule
- Photographic, video, or verification-call evidence that appears inconsistent, reused, staged, or not genuinely reflective of the claimed usage period
- Repeated unavailability for the verification call without reasonable cause
Where a claim is declined, we will provide our reasoning in writing.
Disclaimer of Warranties
This guarantee program, and the products covered by it, are offered on an “as is” and “as available” basis. To the extent permitted by law, Glivera Luxury disclaims all implied warranties, including merchantability and fitness for a particular purpose, in connection with this program. Product and guarantee availability may change at our discretion and without prior notice.
Limitation of Liability
To the fullest extent permitted by applicable law, Glivera Luxury’s liability in connection with this guarantee program — whether in contract, tort, or otherwise — shall not exceed the total value of the order placed by you. Glivera Luxury is not liable for indirect, incidental, or consequential loss arising from use of, or inability to use, this guarantee.
Governing Law & Jurisdiction
This guarantee is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Vadodara, Gujarat.
Frequently Asked Questions
1. How long does the refund take? 14 business days after your verification call (or after bank/UPI details are shared, for COD orders).
2. Can I claim on a bundle or gift set? No — only individual, standalone purchases of an eligible product on gliveraluxe.com qualify.
3. What if I bought more than one unit? The guarantee covers one unit per order, even if multiple units were purchased.
4. Do I need to ship the product back? No. Once a claim is approved, our team verifies the remaining product over a Google Meet or Zoom call — no reverse pickup or shipping required.
5. Can I combine this with a damaged or wrong-item return? No. This guarantee covers products used as directed with no visible results. Items that arrive damaged, defective, or incorrect are handled under our standard Refund Policy, which has its own reporting window.
Contact Us
Glivera Luxury Email: support@gliveraluxe.com Address: TF-11, Gopur App, Kasar Fali, Kasar Faliya, near Kothi Press, Raopura Road, Vadodara, Gujarat, India – 390001
