Privacy Policy — Glivera Luxury
Website: gliveraluxe.com Last Updated: 16th August 2026
Glivera Luxury (“Company”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit or shop on gliveraluxe.com (“Website”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. It should be read together with our Terms & Conditions.
By using the Website, you consent to the collection and use of your information as described in this Policy. This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.
1. Information We Collect
a) Information you provide directly:
- Name, email address, phone number, and delivery/billing address (at checkout or account creation)
- Order history and product preferences
- Reviews, photos, or feedback you submit (including via QR-code review prompts)
- Messages you send us through our contact form, email, or chat support
b) Information collected automatically:
- IP address, browser type, device information
- Pages visited, time spent on the Website, referring links, and browsing behaviour (via cookies and similar tracking technologies)
c) Payment information:
- Payments on gliveraluxe.com are processed by third-party, PCI-DSS-compliant payment gateways. We do not store your full card, UPI, or net banking credentials on our servers.
We do not knowingly collect sensitive personal data (such as health conditions) beyond what you voluntarily share with us, e.g. in a product query about skin type or concerns.
2. How We Use Your Information
We use the information we collect to:
- Process, ship, and manage your orders
- Communicate order updates, shipping confirmations, and support responses
- Respond to queries and resolve complaints
- Send promotional and marketing communications (only where you have not opted out — see Section 6)
- Improve the Website, our products, and customer experience
- Prevent fraud, abuse, or unauthorised transactions
- Comply with applicable legal and regulatory requirements
3. Sharing of Information
We do not sell your personal information. We may share it with:
- Courier and logistics partners, to deliver your order
- Payment gateway providers, to process transactions securely
- Marketing and analytics service providers (e.g. email/SMS platforms, website analytics tools), to operate and improve the Website
- Amazon, where you purchase Glivera Luxury products through our Amazon storefront (governed by Amazon’s own privacy policy for that transaction)
- Law enforcement or regulatory authorities, where required by law
All third parties we work with are expected to handle your data securely and only for the purpose for which it was shared.
4. Cookies
The Website uses cookies and similar technologies to keep you signed in, remember your cart, and understand how visitors use the Website. You can control or disable cookies through your browser settings; however, some features of the Website may not function properly if cookies are disabled.
5. Data Security
We use reasonable technical and organisational safeguards to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices & Rights
- Marketing communications: You may opt out of promotional emails/SMS at any time using the unsubscribe link in our emails, or by writing to us at support@gliveraluxe.com.
- Access & correction: You may request access to, or correction of, the personal information we hold about you.
- Deletion: You may request deletion of your personal data, subject to our legal obligation to retain certain records (e.g. transaction/order records) for the period required by applicable law.
To exercise any of these rights, contact us at support@gliveraluxe.com.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to comply with legal, accounting, or reporting obligations (such as order and tax records).
8. Children’s Privacy
The Website is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.
9. Third-Party Links
The Website may contain links to third-party sites (e.g. social media, courier tracking pages). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Website after such changes constitutes your acceptance of the revised Policy.
11. Grievance Officer / Contact Us
For any privacy-related questions, concerns, or complaints, please contact:
Glivera Luxury Email: support@gliveraluxe.com Address: TF-11, Gopur App, Kasar Fali, Kasar Faliya, near Kothi Press, Raopura Road, Vadodara, Gujarat, India – 390001
This document was drafted for Glivera Luxury based on its Terms & Conditions and standard Indian e-commerce/data protection requirements. Please have a legal/compliance professional review it before publishing — particularly the Grievance Officer name and any data-retention specifics unique to your GST/tax filing obligations.
